Terms & Conditions

General information

Welcome on  http://www.poiana-brasov.com/ website.

www.poiana-brasov.com  is a touristic information website for Poiana Brasov resort. This website also gives the opportunity to its users to search and book hotel accommodation online.

Your booking request will be processed by the reservations department of Smart Tours travel agency in Brasov.

Smart Tours contact information found on this website are:
(display of the contact information can be different than below) 

Telephone: +4.0753.55.00.55 / +4.0268.417.866        
Web page: www.poiana-brasov.com

How does SMART TOURS booking system works?

  • By filling in the booking form found at every accommodation unit on this site you actually send a request to SMART TOURS reservations department, (SMART TOURS travel agency in Brasov, Romania).  
  • The booking requests will be processed by our travel agents and in maximum 2 hours (valid only for our working ours Mo - Fr: 09am-06pm and Sat: 10am-1 pm) you will receive an answer by phone or email. The answer will contain availability for the hotel and the period time you requested
  • The answer received from our travel agents is the touristic offer valid only for a specific time period.  This answer is not the confirmation of your booking.

In case you decide to book a room (after receiving our answer) please contact us (by email/telephone/fax) as soon as possible to reserve in time. 

We will also need the following contact information:
- the full names of the tourists (for children we also need their birthday)
- for the person who will sign the contract we need extra information: full address, telephone, identity card, and personal number
- full personal data of the payable individual/company

After we receive the required information, we will send you by email/fax:
- booking confirmation together with terms and conditions from the contract
From this moment your request is a firm order and the terms and conditions will be applied.
-invoice for the amount that has to be paid.

How do you pay?
Currency accepted

LEI or  EUR (according to the received )

Payment methods:

  • cash to our office
  • bank transfer
  • deposit the amount in one of our accounts at any Raiffeisen Bank branch
  • credit card (VISA, MASTERCARD, DINERS)
  • to the front desk of the accommodation unit ( you will be informed by our travel agents if  they accept this payment method )

Accommodation voucher
After the payment we will send you the travel documents:

  • by email, and you will have to print them
  • by post mail,  at the indicated address
  • you can pick them from our office


www.poiana-brasov.com  website is a SMART TOURS trademark, Republicii Street, no 38, Brasov

All rights are reserved. Unless stated otherwise, the copyright of the material on this website is copyright of www.poiana-brasov.com .

Republicii Street, No.38, Brasov-Romania
VAT No: RO17013404
Registration no.: J08/2873/2004
Tourism licence: A3732/09.11.2005